When DigiFlash Pro features like the AI Content Writer, Code Editor, or premium block patterns don’t appear after purchasing, the issue typically involves plugin installation, license activation, or plugin conflicts.
Verify DigiFlash Pro Plugin is Installed
DigiFlash Pro is a separate plugin, not included in the free theme. Go to Plugins > Installed Plugins and look for “DigiFlash Pro” in the list. If it’s not there, you need to download and install it.
Download the DigiFlash Pro plugin from your purchase confirmation email or account dashboard. Go to Plugins > Add New > Upload Plugin, choose the digiflash-pro.zip file, click “Install Now,” then “Activate Plugin.”
Activate DigiFlash Pro Plugin
If DigiFlash Pro appears in your plugin list but shows as inactive, click “Activate” beneath the plugin name. Pro features only work when both the DigiFlash theme and DigiFlash Pro plugin are active.
Enter Your License Key
DigiFlash Pro requires license activation to unlock features. Go to DigiFlash > License in your WordPress dashboard. Enter your license key in the provided field and click “Activate License.”
Your license key is in your purchase confirmation email or available in your account on the DigiFlash website. Copy and paste it exactly as provided, including any dashes or special characters.
Check License Status
After entering your license key, verify it shows as “Active” on the DigiFlash > License page. If the status shows “Inactive,” “Expired,” or “Invalid,” click “Check License” to refresh the status.
Verify Domain Authorization
DigiFlash Pro licenses are tied to specific domains. If you’re working on a staging site or moved your site to a new domain, deactivate the license from the old domain and reactivate it on the current domain.
Log into your DigiFlash account, go to your license management page, and verify your current domain is authorized. If not, add it to your authorized domains list.
Clear WordPress Cache
Cached plugin data can hide newly activated features. Clear all WordPress caches through your caching plugin settings, then refresh your WordPress dashboard.
Deactivate Conflicting Plugins
Some plugins can interfere with DigiFlash Pro features. Temporarily deactivate all other plugins except DigiFlash Pro, then check if Pro features appear. If they do, reactivate plugins individually to identify the conflict.
Verify DigiFlash Theme is Active
DigiFlash Pro features only work with the DigiFlash theme. Go to Appearance > Themes and confirm DigiFlash is the active theme. If a different theme is active, DigiFlash Pro features won’t be accessible.
Check WordPress Version Compatibility
DigiFlash Pro requires WordPress 6.0 or higher. Go to Dashboard > Updates and verify your WordPress version. If running an older version, update to the latest WordPress release.
Verify PHP Version
DigiFlash Pro requires PHP 7.4 or higher. Contact your hosting provider or check your hosting control panel to verify your PHP version. If necessary, upgrade to a supported PHP version.
Check License Expiration Date
Expired licenses lose access to Pro features and updates. Log into your DigiFlash account and check your license expiration date. If expired, renew your license to restore Pro features.
Verify User Role Permissions
Only administrators can access certain DigiFlash Pro features. Go to Users > All Users and verify your account has the “Administrator” role. Editor and lower roles may have restricted access to Pro features.
Reinstall DigiFlash Pro Plugin
Corrupted plugin files prevent Pro features from loading. Deactivate and delete DigiFlash Pro from Plugins > Installed Plugins. Download a fresh copy from your account, then reinstall and reactivate it.
Your license key remains valid after reinstalling, so you’ll just need to re-enter it on the License page.
Check for JavaScript Errors
JavaScript errors can prevent Pro features from loading. Open browser developer tools (F12), go to the Console tab, and refresh your WordPress dashboard. Look for red error messages related to DigiFlash Pro.
Verify Plugin File Integrity
Connect via FTP and navigate to wp-content/plugins/digiflash-pro/. Verify the folder contains PHP files and subfolders. If files are missing or the folder is empty, download and reinstall the plugin.
Clear Browser Cache and Cookies
Cached admin pages can show outdated plugin interfaces. Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) to hard refresh your dashboard, or clear your browser cache and cookies completely.
Verify License Hasn’t Reached Site Limit
DigiFlash Pro licenses have a site limit. If you’ve used your license on the maximum number of sites, deactivate it from an unused site before activating it on the current site.
Enable WordPress Debugging
Identify specific errors preventing Pro features from loading. Add this to wp-config.php:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);Attempt to access Pro features, then check wp-content/debug.log for error messages related to DigiFlash Pro.
Verify Plugin Folder Name
The plugin folder must be named exactly “digiflash-pro” for features to work. Connect via FTP, navigate to wp-content/plugins/, and verify the folder name is correct with no extra characters, spaces, or version numbers.
Contact Hosting Provider
Some hosting configurations restrict plugin functionality. Contact your hosting provider to verify there are no server-level restrictions on the DigiFlash Pro plugin files or its network requests for license verification.